Front Desk and Medical Assistant

Title: Front Desk Assistant

Reports to: Front Line Supervisor

Status: Non-Exempt / Hourly / Full-Time / In-person

Location: Health Clinic in Antioch, CA 

Pay: $21/ hour

Our Mission & Vision

The Brighter Beginnings mission to “support healthy births and successful development of children by partnering with parents and helping to build strong communities“, gains its strength and aspiration from our core belief and vision that, “Every family matters, and every child deserves a happy, healthy future.”

Our History

Brighter Beginnings is a 501c3 nonprofit organization and has been responding to the needs of families in under resourced neighborhoods since 1984 when our work began in response to the alarming differences in mortality and illness rates among African American babies compared to other children.

Brighter Beginnings has grown into a respected and well-connected organization with locations in Oakland, Richmond, Bay Point, and Antioch. We have a multi-cultural, bi-lingual staff of passionate and committed family-service professionals; in fact, many of our staff came to this work because of the challenges they faced in their own families.

Position Summary

The Front Desk and Medical Assistant performs administrative and clinical duties under the direction of the Front Line Supervisor. Main duties are to lead the front desk and assist with MA duties as needed. The position is full-time, 40 hours per week at our Antioch Health Clinic. 

Candidate Requirements

• Minimum of High School Diploma or Equivalent
• Medical Assistant Associate Degree or Medical Assistant Certificate 
• Bilingual (English- Spanish) 
• Preferred: 1 Year of customer service in a medical office
• Skilled in Microsoft Office, data entry and use of business email
• Ability to gain proficiency on additional computer programs required to perform the job.
• Good verbal and written communication skills, including spelling and English grammar with ability to understand and complete oral and written instruction
• Ability to work as a team by communicating, collaborating and cooperating with team members
• Professional presentation and positive attitude
• Valid California Driver’s License, a good DMV record, and transportation available to meet job requirements with vehicle insurance.
• Occasional evenings and weekends may be required, must be willing to work a flexible schedule.
• May be required to work at an alternative site

FRONT DESK RESPONSIBILITIES: 

1. Performs administrative duties under the direction of the Front Line Supervisor, Medical Director, Medical Doctor (MD), Clinic Director, Family Nurse Practitioner (FNP) or Registered Nurse (RN).

• Greeting patients professionally in person or over the phone.
• Registers and schedules new patients and follow up patients per Brighter Beginnings Family Health Center (BBFHC) practice. 
• Responsible for ensuring required demographic, financial, referral, clinical and other admission data is collected, completed and communicated per BBFHC policies and procedures.
• Maintains and updates patient accounts by obtaining and recording personal and financial information.
• Collect co-pay and self-pay assessments and enter charges into electronic records per BBFHC Policies and Procedures.
• Check patients in and out of their appointments.
• Book patient future appointments.
• Conduct patient registration for CDHP Gateway Program, PE4PW (Presumptive Eligibility for Pregnant Women), FamilyPACT, and Every Woman Counts after appropriate training has been provided. 
• Manage fax inboxes.
• Verify patient information and insurance.
• Checking patient registration and admission forms are completed prior to appointment.
• Promote use of Patient Portal and support patient access.
• Understands and maintains HIPAA regulations: Protects patients rights by maintaining confidentiality of medical, personal, and financial information
• Provides administrative support as needed to the Clinic Administrator.

2. Performs all other duties as trained and requested by provider and/or management.

MEDICAL ASSISTANT RESPONSIBILITIES

1. Supports the Medical Assistants as needed for clinic operations, performing administrative or clinical duties as assigned by the Front Line Supervisor, Chief Medical Officer, Medical Doctor (MD), Clinic Managers, Family Nurse Practitioner (FNP) or Registered Nurse (RN).
2. Performs administrative duties as assigned

• Scheduling appointments, insurance verification, maintaining medical records, registration processes, and coding information into Electronic Health Records for medical records and insurance purposes.
• Register and schedule new patients and follow up patients per Brighter Beginnings Family Health Center (BBFHC) practice 
• Assist with appointment confirmation calls reminders daily when needed
• Collect co-pay and self-pay assessments and enter charges into electronic records per BBFHC Policies and Procedures
• Responsible for ensuring the required demographic, financial, referral, and clinical and other admission data is collected, completed and communicated per BBFHC policies and procedures
• Conduct registration for other special insurance programs PE4PP, CPE, FPACT as well as enrollment in the Sliding Fee Scale Discount Program.
• Provide administrative support as needed to the Front Line Supervisor and Clinic Manager

3. Performs clinical duties as assigned. May include:

• Record patients' medical history, vital signs, weight, and height, or information such as test results in medical records.
• Perform capillary blood tests, and administer medications as allowed under the scope of the MA policies and guidelines, and as directed by the MD, FNP, or RN.  
• Prepare treatment rooms for patient examinations, Stock and clean exam rooms, keep the rooms neat and clean.
• Interview patients to obtain medical information.
• Show patients to examination rooms and prepare them for the physician.
• Escort / Chaperone male providers while caring for female and child patients.
• Prepare and administer medications as directed by a provider.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. 
• Provide prescription information and authorize drug refills to pharmacies when ordered by a provider.
• Explain treatment procedures, medications, diets, health education or physicians' instructions to patients per provider’s request.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests, vaccinations, and injections.
• Administer EKGs, conduct vision and hearing screenings.
• Perform control tests for Point of Care machines.

4. Knowledge of and compliance with BBFHC Policies and Procedures
5. Generates reports as requested by the Medical Director, Front Line Supervisor, CMO or CEO.
6. Completes other duties as assigned. 
7. Provide translation service for providers and Spanish-speaking patients.

Other Job Requirements

This job requires passing a background check, a negative TB test or clear chest x-ray (less than 1 year old), Physical Exam (less than 6 months old), providing updated vaccination records, Hepatitis B vaccination, annual flu vaccination, and Covid-19 vaccination. The Physical examination must indicate that the employee is able to meet the physical requirements of the job including: Lifting, Walking, Stooping, Bending, and Twisting

Benefits

We are proud to offer competitive wages and benefits to our employees. Please feel free to inquire during the interview process. As a summary, we offer:

• 100% employer-paid health, dental, vision, life and disability insurance!
• Competitive wages and friendly environment
• Two weeks of vacation (increase after 1 year of employment)
• 13 paid holidays
• Sick leave accrual
• Optional employee-paid dependent health coverage
• 403b retirement account with matching
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)

Brighter Beginnings is an Equal Opportunity Employer committed to diversity and inclusion. At Brighter Beginnings, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.

If you require alternative methods of application or screening, you must approach the employer directly.

All applicants that are offered a conditional offer of employment will need to complete a background check. For positions with client/patient contact, you must have a TB clearance and a physical assessment by a physician of your ability to complete job duties. Additional requirements are an immunization records (including MMR, Hep B, Varicella, TDAP, Covid-19). All positions require applicants to have a valid California driver’s license, be listed under car insurance as a driver, and a clean driving record (as defined by our insurance carrier).