Front Line Supervisor
Title: Front Line Supervisor
Reports to: Sr. Clinic Manager
Status: Non-Exempt / Hourly / Full-Time / In-person
Location: Antioch, CA
Pay: $25/ hour
Our Mission and Vision
The Brighter Beginnings mission is to “support healthy births and successful development of children by partnering with parents and helping to build strong communities“. Our mission gains its strength from our core belief that “Every family matters, and every child deserves a happy, healthy future.”
Our History
Brighter Beginnings is a 501c3 nonprofit organization and has been responding to the needs of families in resource-poor neighborhoods since 1984 when our work began in response to the alarming differences in mortality and illness rates among African American babies compared to other children.
Brighter Beginnings has grown into a respected and well-connected organization with locations in Oakland, Richmond, Bay Point, and Antioch. We have a multi-cultural, bi-lingual staff of passionate and committed family-service professionals; in fact, many of our staff came to this work because of the challenges they faced in their own families.
About the role
The Front Line Supervisor provides administrative guidance and supervision of Medical Assistants and volunteer MAs and interns, and collaborates with multidisciplinary teams of providers who deliver quality clinical services to individuals and families who access our Family Health Center. The Front Line Supervisor performs administrative and clinical duties under the direction of the Sr. Clinic Manager.Candidate Requirements
- Minimum of High School Diploma or Equivalent, Medical Assistant Associate Degree, or Medical Assistant Certificate Required. AAMA State certification preferred.
- Bilingual (English- Spanish) is required
- Client/Patient Electronic Health Records and database experience
- Supervisory experience preferred. Strong leadership skills required.
- Ability to work compatibly with physicians, nurses, technicians, and other medical/health personnel.
- Minimum of 2 years in a medical office setting.
- Skilled in Electronic Health Record patient visit scheduling and data entry, and in Microsoft Office, data entry and use of business email
- Experience and understanding of the billing process for private and public health insurance programs.
- Ability to work as a team by communicating, collaborating, and cooperating with team members
- Strong verbal and written communication skills, including spelling and English grammar with ability to understand and complete oral and written instruction.
- Physical examination indicates that the employee is able to meet the physical requirements of the job including: Lifting, Walking, Stooping, Bending, and Twisting.
- Valid BLS certification preferred.
- Occasional evenings and weekends may be required.
- May be required to work at an alternative site.
- Supervise Medical Assistants and interns to ensure the smooth operation of clinic services, including scheduling, training, maintenance of forms, ordering of equipment, and office and medical supplies.
- Interview, hire, and train Medical Assistants and externs; provide quality feedback and complete staff performance reflections promptly
- Train newly hired MAs and MA interns on clinic policy and procedures
- Support the onboarding of new providers and other support staff
- Work collaboratively with the clinic management and clinic providers to deliver an excellent patient experience and ensure optimal workflow. Appropriately escalate patient complaints, quality risk events and complex issues to clinic managers. Provide administrative support as needed to the Clinic Managers.
- Ensure the efficiency of clinic workflows including patient intake and discharge, appointment scheduling, database, medical records, and billing.
- Work as a backup Medical Assistant when needed.
- Maintain systems for phone screening of patient inquiries, scheduling appointments, and perform Front Desk duties as needed.
- Assist with clinic events, HAMO and Cake4Kids programs, and facility maintenance vendor coordination. as needed.
- Ensure that emergency and laboratory equipment are maintained in accordance with requirements.
- Assist with documentation and facilitation of medical equipment maintenance and repair, for example the blood pressure machine, autoclave machine, the refrigerator and freezer for vaccines and the scale.
- Maintain monthly routine controls for A1C (Blood sugar) and UA (Urine Analysis) and autoclave monthly log records.
- Responsible for Immunization excursion management, rotation schedule, and delegation of response within an hour.
- Complete a biweekly vaccine inventory check and place an order. Inform Clinic Managers about the inventory.
- Delegate daily monitoring of vaccine temperatures and report any excursions to VFC (Vaccine for Children). Responsible for bi-weekly VFC data downloads of all temperatures.
- Responsible for entering data for cash log and weekly deposits
- Create Nexhealth, CAIR, Labcorp and Quest accounts for staff.
- Organize/ lead daily clinics hurdles with staff and providers.
- Send weekly emails out with the MA and Front desk staff schedules.
- Coordinates facility management, including schedules and assurances for:
- Opening and closing the clinic.
- Assure key control and security measures are followed.
- Assure that all necessary forms are available to staff.
- Assure that patient confidentiality is maintained.
- Assure that all patient records are secure by HIPAA standards and that paper files are stored in locked cabinets.
- Assure that all equipment is accounted for and stored.
- Assure that each day the clinic and exam rooms are supplied and ready for providers
- Respond to inquiries regarding medical services.
- Assures that the patient database is maintained.
- Other duties as assigned.
Brighter Beginnings is an Equal Opportunity Employer committed to diversity and inclusion. At Brighter Beginnings, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.
If you require alternative methods of application or screening, you must approach the employer directly.
All applicants that are offered a conditional offer of employment will need to complete a background check. For positions with client/patient contact, you must have a TB clearance and a physical assessment by a physician of your ability to complete job duties. Additional requirements are an immunization records (including MMR, Hep B, Varicella, TDAP, Covid-19). All positions require applicants to have a valid California driver’s license, be listed under car insurance as a driver, and a clean driving record (as defined by our insurance carrier).